How William Hampton’s Children Found Closure After Battling Against a $60,000 Solar Panel Contract

In a heartwarming turn of events, the children of William Hampton, a terminally ill man who was sold solar panels by Sunnova, received news that the $60,000 contract would be canceled, lifting a heavy burden that had loomed over them for years. This significant development came shortly after they shared their story with CBS News Texas, highlighting the challenges they faced in trying to resolve their father’s contract with the company.

For Mary Loller, one of Hampton’s children, the news of the contract cancellation brought overwhelming emotions. “I literally busted out crying. It was absolutely amazing,” she shared, reflecting on the immense relief and gratitude she felt upon receiving the news. The weight of the debt, compounded by her father’s passing and the challenges it presented in settling his affairs, had taken a toll on the family.

Hampton’s children revealed that at the time their father allegedly signed the contract with Sunnova, he was battling liver disease, with doctors predicting he had only a few months to live. Moreover, he was easily confused, raising concerns about his capacity to fully comprehend the implications of the agreement. Despite their efforts to intervene and seek cancellation of the contract, including attempting to obtain power of attorney, they were met with obstacles that seemed insurmountable.

Mary Loller recounted her relentless pursuit to resolve the issue, from seeking legal assistance to exploring avenues for canceling the contract. However, it wasn’t until they turned to CBS News Texas and shared their story that they received a glimmer of hope. The family’s decision to speak out was driven not only by their desire to seek justice for their father but also to raise awareness and prevent similar situations from occurring to others.

The response from Sunnova came swiftly, surprising the family with its immediacy. Within hours of the CBS News Texas report, the company reached out to the family and expressed its intention to cancel the contract upon receiving additional documentation from them. This unexpected turn of events marked a significant victory for the Hampton family, providing them with the closure they desperately sought in the aftermath of their father’s passing.

The agreement to cancel the contract not only alleviated the financial burden weighing on the family but also allowed them to move forward with settling their father’s affairs and finding closure. The solar panels, which had posed a significant obstacle in selling their father’s property, would soon be removed, paving the way for a smoother transition.

In its statement, Sunnova reiterated its commitment to customer satisfaction and emphasized the role of solar power in reducing energy costs for its customers across the country. While the circumstances surrounding the Hampton family’s case were unique, the resolution underscores the importance of addressing customer concerns with empathy and responsiveness.

For the Hampton family, the journey towards closure was fraught with challenges and uncertainties. Yet, their resilience in the face of adversity and their determination to seek justice ultimately led to a resolution that brought solace and relief. As they reflect on their ordeal, they express gratitude to CBS News Texas for amplifying their voices and shining a light on their plight, serving as a beacon of hope for others facing similar struggles.

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In the end, the story of William Hampton’s children serves as a powerful testament to the impact of perseverance, advocacy, and community support in the pursuit of justice and closure. Amidst the darkness of grief and uncertainty, their journey stands as a testament to the resilience of the human spirit and the power of collective action in effecting meaningful change.